Online shop support
A shop needs to do more than look the part.
Products, delivery, checkout and payments all need to work together. If customers are getting stuck, I’ll follow the process through and find where it’s going wrong.
The useful work
Start with what needs attention.
You don’t need to choose the technical solution before getting in touch. Describe the problem or what you’d like the website to do.
Products and variations
Options that won’t select, confusing product pages or items that aren’t behaving as expected.
Cart and checkout
Problems with adding items, totals, discounts, checkout fields or mobile shopping.
Delivery and payments
Missing delivery methods, unexpected charges or a payment that won’t complete.
Orders and connections
Order emails, statuses and the connections to the services the shop relies on.
A live business
The orders matter as much as the page.
I wouldn’t start switching things off on a live shop just to see what happens. First I’d check the orders, payments and connections that need to keep working.
Where a separate test site is appropriate, changes can be checked there before touching the live shop.
Read the WooCommerce resources →Shopify and WooCommerce
A platform move needs a reason.
Ruby Avenue started on Shopify before moving to WordPress and WooCommerce. The move gave the business more control over the website and its running costs.
That doesn’t mean every shop needs to move. I’d check what’s causing the problem and what the business needs first.
See the Ruby Avenue project →Tell me about the shop.
We’ll agree the scope and price before work begins.