Terms & Conditions

Last updated: 16 August 2026

1. Who we are

Trading name: THEED REWORK.CO
Proprietor: Paul Theed
Business address: [BUSINESS ADDRESS]
Website: theedrework.co.uk
Email: info@theedrework.co.uk

2. These terms and our agreement

These terms apply when we provide services to you unless we agree different terms in writing.

An enquiry, conversation, estimate or initial assessment does not by itself create a contract.

A contract will normally be formed when:

• we provide you with a quote, proposal or written description of the work;
• you confirm that you want us to proceed; and
• we confirm acceptance of the work or begin carrying it out at your request.

If an upfront payment is required, we may also require that payment before work begins.

Your quote, agreed scope of work, these Terms & Conditions and any later changes agreed in writing together form our agreement with you.

If there is a conflict between these general terms and something specifically agreed in writing for your project, the specifically agreed term will normally take priority.

3. Our services

Our services may include website support, troubleshooting, repairs, WordPress and WooCommerce work, website improvements, design and development, ecommerce work, migrations, technical configuration and related website services.

The exact work included in a project will be determined by the scope agreed with you.

Anything not reasonably included within that agreed scope is additional work.

Diagnosis and investigation

Website problems are not always identifiable before technical investigation begins. An initial assessment may therefore identify additional faults, dependencies or work that could not reasonably have been known beforehand.

If this materially changes the work required, we will explain the issue and agree any change in scope, price or timescale with you before carrying out substantial additional work.

4. Changes to the agreed work

You may ask us to change or add to the work after a project has started.

Where a requested change affects the scope, price or timescale, we will tell you before proceeding where reasonably possible.

We are not required to carry out material additional work for the original price where that work was not included in the agreed scope.

Likewise, we will not materially reduce or change the agreed service without discussing it with you.

5. Your responsibilities

To allow us to provide the services properly, you agree to provide information, decisions, content and access that are reasonably required for the work.

You are responsible for:

• providing accurate information about the website and the work required;
• responding to reasonable questions or approval requests where your input is required;
• providing access to relevant websites, hosting accounts, domains or services where necessary;
• ensuring that you have authority to give us access to those systems;
• ensuring that content, images, trademarks, software or other materials you provide may lawfully be used for the project; and
• checking information and content supplied by you for accuracy.

Where practical, we recommend temporary accounts, delegated access or temporary passwords rather than sharing permanent master credentials.

6. Website access, backups and existing systems

Website work can involve changing software, code, databases, configuration or third-party services.

Where appropriate to the work, we may create or request a backup before making material changes. A working backup created for a project should not be treated as a permanent backup service unless ongoing backups are specifically included in our agreement.

You should maintain an appropriate independent backup of important business data and website content.

We will take reasonable care when working on an existing website. However, existing faults, unsupported software, incompatible plugins, corrupted data, hosting restrictions or other conditions outside the agreed work may affect what can safely be changed.

If we discover a significant risk, we may pause the affected work while we discuss the available options with you.

7. Prices and payment

The price for our services will normally be shown in your quote, proposal, invoice or other written confirmation.

Unless stated otherwise, third-party costs such as hosting, domains, premium software, licences, subscriptions, advertising or external services are not included in our fee.

If a third-party purchase is required, we will normally tell you before committing you to that cost.

Payment arrangements and due dates will be stated on the relevant quote or invoice.

Depending on the nature of the work, we may require full payment, part payment or a deposit before work begins.

If an amount becomes overdue, we may pause further work after giving reasonable notice until the outstanding amount is resolved.

Where applicable, VAT or any other tax that we are legally required to charge will be clearly shown.

8. Timescales

Any completion date or timescale that we provide is normally an estimate unless we expressly agree that a particular date is fixed.

We will make reasonable efforts to complete work within the agreed or estimated timescale.

Timescales may need to change because of matters such as:

• additional problems discovered during the work;
• changes requested by you;
• delays in receiving information, content, access or approval;
• hosting, domain or third-party service issues;
• software compatibility problems; or
• other circumstances outside our reasonable control.

Where a significant delay occurs, we will keep you informed where reasonably practicable.

9. Third-party software and services

Modern websites commonly rely on third-party products and services including WordPress, WooCommerce, plugins, themes, hosting providers, domain registrars, payment processors, email services and external APIs.

Those services may have their own terms, licence conditions, privacy policies, charges and technical limitations.

Where we recommend or configure a third-party product, we will use reasonable care in doing so. We do not control the future operation, pricing, availability or development of independent third-party products.

A future update or change made by a third-party provider may therefore require additional work that was not part of the original project.

10. Domains, hosting and external accounts

Unless specifically agreed otherwise, domains, hosting accounts and external services used for your website remain your responsibility and should be held in your name or business account wherever practical.

You are responsible for renewal charges and maintaining services that are purchased directly by you.

If we purchase or arrange something on your behalf, the ownership, renewal responsibility and any ongoing costs will be explained as part of the relevant work.

We are not responsible for an outage, suspension, price change or service withdrawal by an independent provider where that event is outside our reasonable control.

11. Ownership and intellectual property

Your existing material

You continue to own the content, branding, photographs, data and other material that you provide to us, subject to any rights belonging to third parties.

You give us permission to use that material to the extent reasonably necessary to perform the agreed work.

Work created for you

Once all amounts due for the relevant project have been paid, you may use the bespoke website work and deliverables created specifically for you as part of that project.

This does not transfer ownership of:

• third-party software or content;
• open-source software;
• commercial themes, plugins, fonts, photographs or other licensed assets;
• our pre-existing tools, methods, templates or reusable technical components; or
• general knowledge, techniques and experience used while carrying out the project.

Where any of our reusable or pre-existing components are necessary for the delivered website to function, you are granted the rights reasonably required to continue using them as part of that website, subject to any third-party licence terms.

12. Testing, review and completion

We will take reasonable care to test work relevant to the agreed scope before completion or handover.

You should also review the completed work and tell us about any problem that you reasonably believe has been caused by our work.

If a genuine defect in our agreed work is identified, we will investigate it and, where appropriate, correct it.

A new feature, design change, additional requirement or problem caused by later changes to the website is not automatically a defect in the original work and may be treated as additional work.

13. Search engines, sales and performance

Where we carry out SEO, performance, conversion, ecommerce or website improvement work, we will perform the agreed service with reasonable care and skill.

However, website results can depend on many factors outside our control.

Unless expressly agreed otherwise, we do not guarantee:

• a particular Google or search-engine ranking;
• a particular amount of website traffic;
• a particular number of enquiries or sales;
• approval by an advertising, marketplace or merchant platform;
• continuous availability of a third-party service; or
• that future software updates will never require further maintenance.

14. Cancellation and termination

Business clients

If you are purchasing our services wholly or mainly for business purposes, you may ask us to stop work at any time.

If work has already begun, you remain responsible for paying for work reasonably carried out up to cancellation together with any third-party costs that were properly committed for your project and cannot reasonably be recovered.

Any deposit or advance payment retained following cancellation will be limited to amounts reasonably reflecting work performed, commitments made or loss directly caused by the cancellation.

Stopping work

Either party may end an agreement where the other commits a serious breach and, where that breach can reasonably be corrected, fails to correct it within a reasonable period after being asked to do so.

We may also refuse or stop work that we reasonably believe would be unlawful, fraudulent, harmful or would require unauthorised access to systems or data.

Ending a project does not remove rights or payment obligations that arose before it ended.

15. Consumer cancellation rights

This section applies only if you are a consumer, meaning you are purchasing our services wholly or mainly for purposes outside your trade, business, craft or profession.

Where you enter into a service contract with us at a distance, for example online, by email or by telephone, you will normally have the legal right to cancel the contract within 14 days without giving a reason.

The cancellation period normally begins on the day the service contract is entered into.

To cancel, you must clearly tell us that you wish to cancel. You can do this by emailing info@theedrework.co.uk. You may use the cancellation form at the end of these terms, but you do not have to.

Starting work during the cancellation period

If you want us to begin providing the service before the 14-day cancellation period has ended, we will require your express request to begin early where the law requires it.

If you then cancel after the work has started, you may be required to pay a proportionate amount for the services supplied up to the point when you told us that you wished to cancel.

If the service has already been fully performed in accordance with the applicable cancellation rules, your right to cancel may have ended.

Nothing in these terms limits any statutory rights that you have as a consumer.

16. Our standard of service

We will perform our services with reasonable care and skill.

If you are a consumer, you have statutory rights in relation to services that are not performed with reasonable care and skill or otherwise fail to meet requirements imposed by consumer law.

Nothing in these Terms & Conditions removes or reduces those rights.

17. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Consumers

If you are a consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for business losses suffered by a consumer where the service was purchased wholly or mainly for personal purposes.

Business clients

If you are purchasing our services wholly or mainly for business purposes, we will not be responsible for indirect or consequential loss, or for loss of profit, revenue, business opportunity or anticipated savings, except where liability cannot lawfully be excluded or limited.

Subject to liabilities that cannot legally be limited, our total liability arising from a particular project will not normally exceed the total fees paid or payable to us for that project.

This limitation is intended to reflect the size and nature of the services being provided and does not remove any responsibility that cannot legally be excluded.

18. Confidentiality

During website work, either party may receive information that is confidential or commercially sensitive.

We will take reasonable steps to protect confidential information supplied to us and will use it only where reasonably necessary to provide the services, operate our business or comply with legal obligations.

You agree to treat any genuinely confidential information that we provide to you in the same way.

This does not apply to information that is already public, lawfully obtained from another source or required to be disclosed by law.

19. Personal information

We process personal information in accordance with our Privacy Policy.

Where work involves access to personal information held on your website or systems, each party remains responsible for complying with any data-protection obligations that apply to it.

If a project requires more specific data-processing arrangements, we may agree those separately.

20. Complaints and resolving problems

If you are unhappy with our work or service, please contact us as soon as possible so that we have an opportunity to investigate and resolve the issue.

Email: info@theedrework.co.uk

We will try to deal with complaints fairly and within a reasonable time.

If you are a consumer, these terms do not prevent you from exercising any legal rights or remedies available to you.

21. Events outside our reasonable control

Neither party will be responsible for a failure or delay caused by circumstances outside its reasonable control where reasonable steps have been taken to reduce the effect of the problem.

This may include serious hosting or infrastructure failures, widespread internet outages, cyber incidents affecting independent providers, natural disasters, government action or other comparable events.

This does not affect payment obligations for services that have already been properly supplied.

22. Changes to these terms

We may update these Terms & Conditions from time to time as our services, working practices or legal obligations change.

The version in force when a contract is made will normally continue to apply to that contract unless we agree a change with you or a change is required by law.

The latest version of these terms will be published on this page with the updated date shown above.

23. Governing law and disputes

These terms and our agreements are governed by the laws of Northern Ireland, subject to any mandatory legal rights that apply to consumers.

For contracts with business clients, the courts of Northern Ireland will have exclusive jurisdiction unless we agree otherwise in writing.

If you are a consumer, nothing in this section prevents you from using any court or legal protection available to you under applicable consumer law.

24. Contact us

If you have a question about these Terms & Conditions or a service provided by THEED REWORK.CO, contact:

Paul Theed
Trading as THEED REWORK.CO
[BUSINESS ADDRESS]
Email: info@theedrework.co.uk

Consumer cancellation form

You only need to use this form if you are a consumer and have a legal right to cancel. You may instead send us any other clear statement that you wish to cancel.

To:
Paul Theed trading as THEED REWORK.CO
[BUSINESS ADDRESS]
info@theedrework.co.uk

I/We hereby give notice that I/We cancel my/our contract for the following service:

________________________________________

Contract entered into on:
________________________________________

Name of consumer:
________________________________________

Address of consumer:
________________________________________

Signature of consumer: (only if this form is submitted on paper)
________________________________________

Date:
________________________________________