Check what happened
I’ll try to reproduce the problem and check what changed before it started.
Website fixes
Something’s stopped working. Let’s find out why.
Tell me what you can see and when it started. I’ll check the site, work out what’s going wrong and explain what needs done.
“It was working yesterday. Now the contact form won’t send.”
THAT’S ENOUGH TO START THE CONVERSATION.The useful work
Start with what needs attention.
You don’t need to choose the technical solution before getting in touch. Describe the problem or what you’d like the website to do.
Pages and layouts
A page won’t load, the menu has stopped working or content has moved out of place.
Forms and buttons
Messages aren’t arriving, a button does nothing or a feature has stopped doing its job.
WordPress updates
Something changed after a plugin or theme update, or the site is behaving differently.
Mobile problems
Text overlaps, parts of the page disappear or the menu is awkward to use on a phone.
Before changing anything
Find the cause, then decide on the fix.
Agree the work
You’ll know what the repair includes and what it costs before I start.
Fix and check
The affected feature is checked again, along with the parts of the site it connects to.
Tell me what’s wrong.
We’ll agree the scope and price before work begins.